Ordering
- Do you include a receipt or invoice in your packaging?
- How long do you keep images on file?
- Why is my promo code not applied?
- Do you have any tutorials on how to use your builder screen?
- How do I edit my item once it’s in the cart?
- Do you offer samples?
Accounts
Tax Exemption Qualification
- I am an Etsy seller, what can I do to be tax exempt?
- Why is Pro Prints the only fulfillment provider that charges Sales Tax to my company? In other words, why do other fulfillment providers have such markedly different tax policies?
- How do I fill out the multijurisdictional form?
- What if my company does not have nexus? Why would Pro Prints not follow our tax nexus status?
- What if my company doesn’t provide tax exemption documentation to Pro Prints? Is Pro Prints required to charge sales tax? In other words, does Pro Prints assume that my company has nexus in every state?
- How many states is Pro Prints required to charge sales tax?