If you’ve verified that your file is under our upload limit of 32.8MB (following the steps here if necessary - https://circlegraphics.zendesk.com/hc/en-us/articles/115012625747-How-Can-I-Downsize-My-File-if-it-s-Too-Large-for-Upload- ) , and you’re still having issues, please try the troubleshooting steps below.
1 - Verify that your file is formatted as .jpg or .jpeg and the file name does not have any special characters in it (only alphanumeric values are permitted).
2 - This could be caused by a cache issue on your browser. Clear out your browser's cache and cookies, restart the browser, and try again.
3 - You can also try uploading from a different web browser.