Here at Pro Prints, we offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce all of our product offerings. We strive to deliver high-quality products based on the order specifications set forth by the account holder. We cannot offer returns or refunds based on flaws in the original image file or decisions made by the photographer or their client after the order was placed.
Replacements also require our 4-business day production time. The replacement will be shipped under the same shipping service level initially paid for in the original order (i.e., Standard, Expedited, or Overnight shipping methods).
Please do not send physical returns, you may easily send us the information as stated below.
To begin the process of a replacement, please click here, fill out the template and select replacement.