Here at Pro Prints, we offer a 100% satisfaction guarantee regarding the workmanship and quality of materials used to produce all our product offerings. We strive to deliver high-quality products based on the order specifications set forth by the account holder.
All orders are printed exactly as they are submitted. We cannot edit or make changes. Additionally, we do not provide file review services. Because you created your order, we are not responsible for low-resolution image files, cropping selections, misspelled or misplaced text or logos, size & product selections, or uncalibrated photo edits.
We cannot offer returns or refunds based on flaws in the original image file or decisions made by the photographer or their client after placing the order. Our products come ready to hang and are intended to be hung as they are constructed. Altering our products or the backing will negate the product's warranty. (For instance, adding a D-ring to the canvas wrap pro.) Please keep in mind that we will not be able to offer refunds, credits, or replacements for products that have been altered.
Replacements also require our 4-business day production time. The replacement will be shipped under the same shipping service level initially paid for in the original order (i.e., Standard, Expedited, or Overnight shipping methods).
Please do not send physical returns; you may easily send us the information as stated below.